Dreams Destination Best Tours, Hotels Offers in affordable prices
00 44 2033717316
 
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reservations@dreamsdestino.co.uk
 
     
 
 
       
   
   
   
 

 

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TERMS & CONDITIONS :

 

 

 

1. Your Holiday Contract

These booking conditions govern all bookings with DREAMS DESTINATION TRAVEL AND TOURS PRIVATE LIMITED whose registered office is at London UK under company number: 08563743. How the booking conditions apply to you vary depending on whether you have booked a 'hotel', 'package' or 'other travel arrangements'.

A package is a combination of at least two of the following a) transport b) accommodation c) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to Dreams Destination Travel & Tours. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times  and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements.

If you book a hotel or package your contract is with Dreams Destination Travel & Tours. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, Dreams Destination Travel & Tours acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a hotel or package.

All contracts with Dreams Destination Travel & Tours and all matters arising from them are subject to English law and to the jurisdiction of the courts of England and Wales. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

The person, who makes the booking, must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. 

2. Payments

"All payments made by cheque should be made payable to Dreams Destination Travel and Tours Private Limited Trust Account"

At the time of booking full payment is required. If you do not make the required payments your booking will be cancelled. 

Payment can be made by MasterCard, JBC, Maestro, VISA Cards. All payment Cash, Cheque or Credit Card should be made to We levy a charge of 4% of the total cost.

3. Your Travel Documents

We aim to send out your documents 14 days prior to departure by first class post. We cannot be held responsible for documents lost in the post. Special, Recorded or Registered post can be arranged at an additional charge. If tickets are lost in the post and a new set of tickets has to be issued you may have to pay to re-issue the tickets. A form of indemnity will have to be filled in to claim your money back, which can take 6 months. The form of indemnity is subject to an administration fee of £75 per passenger. We would also like to draw your attention to the purchases by credit or debit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). 

4.Alterations by you

If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. You will need to confirm your instructions in writing and pay an amendment fee of £35 per booking. Also you must pay any costs we incur in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels). Please note that some travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

5.Transferring your booking if you are prevented from travelling (packages only)

If you are prevented from travelling, you have the right to transfer your booking to another person subject to both the original client(s) and the transferee(s) paying all costs incurred by Dreams Destination Travel & Tours in doing so. However the arrangements must remain exactly the same. Dreams Destination Travel & Tours will use its best endeavours to facilitate the transfer and in cases where a transfer is made an additional administration charge of £100 per person must be paid.

6.Cancellation by you

You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply. 

If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.

Packages



Period before departure within which notice of cancellation is received by us

Cancellation charge

More than 56 days

Deposit only

Between 28 and 56 days

60% of total holiday cost

or full cost of deposit whichever is the higher

Between 27 and 7 days

90% of total holiday cost  

Less than seven days

100% of total holiday cost


Other travel arrangements

Most discounted airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to Dreams Destination Travel & Tours and we will pass them to the airline. When Dreams Destination Travel & Tours receives a refund it will be paid to you. This usually takes 8-12 weeks but in some cases (e.g. lost tickets) may take considerably longer. Please ensure that any tickets returned to the company are sent by registered post. 

7.Alterations by Dreams Destination Travel & Tours

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued. 

Packages
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either, accepting the amendment as notified, purchasing another holiday from us with the price difference payable/refundable as appropriate, or cancelling the arrangement(s) and receiving a full refund of all monies paid. In addition, you will receive the compensation listed below, except in cases of "force majeure".



Period before departure within which notice of major change is made to you

Amount of compensation per person

More than 56 days

Nil

Between 56 and 42 days

£10 (Ten Pounds)

Between 41 and 28 days

£20 (Twenty Pounds)

Between 27 and 15 days

£30 (Thirty Pounds)

Less than 15 days

£40 (Forty Pounds)


The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Force majeure 
This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather condition.

Other travel arrangements
Dreams Destination Travel & Tours is obliged and will endeavour to notify all changes before departure if it is possible to do so. (Please see section 14 Flights.) No compensation is payable by us in such cases. We will endeavour to find you a suitable alternative if appropriate.

8.Cancellation by Dreams Destination Travel & Tours

Packages/Hotel
We reserve the right to cancel your hotel/holiday in any circumstances. For example, if the minimum number of clients required for a particular holiday is not reached, we may have to cancel it. However we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you. If we are unable to provide the booked travel arrangements, you have the choice of purchasing another arrangement from us, if available, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to us (except insurance premium). In addition, unless the cancellation has been caused by "force majeure" (defined in Clause 7 above) compensation will be paid on the scale set out in Clause 7 above.

Other travel arrangements
In the unlikely event that a booking has to be cancelled, for any reason other than non-payment by you, we will offer you alternative travel arrangements if these are available. Or, you can have a full and prompt refund of all monies paid to Dreams Destination Travel & Tours less any insurance premiums and amendment fees. No compensation is payable. 

9. General Refund / Cancelation Policy

The general cancellation and no-show policy is made available on the Site at the Hotel/Package information pages or under “Booking Conditions”, “Cancellation Policies” or the like, and in the confirmation email and voucher. Please note that you may be charged for your cancellation in accordance with the Hotel's/Package cancellation and no-show policy, in some cases for the entire stay or the first night. We recommend that you read the cancellation and no-show policy of the Hotel/Package carefully prior to making your reservation. If you fail to check in to your Hotel on time on the day of your reservation and do not alert the Hotel, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable Hotel. Regardless of the Hotel’s cancellation policy, Dreams Destination Travel & Tours reserves the right to charge a cancellation fee, this will be indicated on the Site. Please carefully check the Hotel details thoroughly for any such conditions prior to making your reservation. Some Hotels will charge extra for early or late check-outs.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein, use our self-service tool or contact Customer Service.

Special Needs: If you have special needs (e.g., wheelchair accessible room) you must contact Customer Service or the Hotel and verify that special needs can be met. Please note that all special requests are subject to availability and cannot be guaranteed by Dreams Destination Travel & Tours. Depending on the policy of the applicable Hotel, your reservation will be refunded, canceled or modified if special needs cannot be met. If available, your request will be confirmed upon arrival.


10 .Pricing Policy

All of our travel arrangements and fares are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clauses 4 and 5).

Packages
The price of your travel arrangements can be varied due to changes in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In the case of any small variation an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges) will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration cost of £1.00 per person, together with an amount to cover travel agents' commission (if applicable). If this means that you have to pay an increase of more than 10% of the invoice price you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding amendment charges). We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. If you decide to cancel in these circumstances you must do so within 14 days of the issue date on the surcharge invoice.

Other travel arrangements
For air tickets, after we have received full payment in cleared funds we will not increase the price. For all other situations, we reserve the right to pass on any cost increase levied by the suppliers. 

11.Our Liability

Packages/Hotel
(i) We accept responsibility for ensuring that the package/hotel booked with us is supplied as described. If any part is not provided as promised, due to the fault of employees, agents or suppliers, we will pay you appropriate compensation if this has affected your enjoyment of the package. Subject to (ii) below our liability in all cases is limited to a maximum of two times the cost of your travel arrangements.
(ii) We accept responsibility for personal injury, illness or death caused by the negligent acts and/or omissions of our employees, agents, suppliers or sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.
(iii) Our liability is limited in the manner provided in certain international conventions, in respect of travel by air, sea and rail.  

Other travel arrangements
In consideration of the fact that we act only as a booking agent, we have no liability whatsoever for any aspect of the arrangements and, in particular, no liability for any loss, personal injury or death however incurred, except where caused by our own proven negligence.

12.Complaints

If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning London 00 44 2033717316 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced. 

13. Passport, Visa and Health Requirements

Please ensure that you are aware of all passport, visa and health requirements and that you allow adequate time to obtain them. You must check applicable requirements with the relevant Embassy, Consulate or Passport Agency. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements or transit through. Traveling Solution cannot accept any responsibility for customers who do not possess the correct documents and if you fail to do so, you will be solely responsible for any cost, loss or damage that you incur as a result of your failure.

14.Suppliers' Conditions

Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers' standard terms and conditions will apply. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.

15.Flights

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. Dreams Destination Travel & Tours will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket but you are also strongly advised to reconfirm your flights, including departure times, with the airline, 72 hours prior to departure. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

16.Special Requests

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by Dreams Destination Travel & Tours


17.We strongly recommend that you take out travel insurance for your whole journey

 
     
©2014 DREAMS DESTINATION TRAVEL AND TOURS PRIVATE LIMITED Company No UK 08563743 PO Box 1150, Harrow London HA1 9LF UNITED KINGDOM All Rights Reserved
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